At Southern Cross Care, we are committed to grow communities where best lives are lived – and that means delivering care that is not only safe, kind and effective, but grounded in dignity and choice.
The Australian Government’s new Aged Care Act and the Strengthened Aged Care Quality Standards are designed to improve outcomes for older Australians. We welcome these reforms, and our services are now aligned with the new requirements.
A key part of these changes is the introduction of the Support at Home program – a reformed home care model designed to help older Australians live with support at home for longer. The program has replaced the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs, and the Commonwealth Home Support Programme (CHSP) will transition no earlier than 1 July 2027. These reforms aim to streamline in-home care services, provide fairer access, and deliver more personalised support tailored to individual needs.
We see this as an opportunity to further embed our mission and values in how we serve residents, clients, and families — with a focus on transparency, continuous improvement, and person-centred care.
We will continue to update this page with useful links and resources as more information becomes available.
Empowering individuals to make informed choices about their care and wellbeing.
The new Act includes a clear Statement of Rights for people receiving aged care.
The Strengthened Standards build on current expectations with clearer actions for providers.
A renewed focus on supporting staff to provide care that reflects values of dignity and respect.
Aged care providers will register every three years, meeting stricter requirements and proving ongoing suitability, replacing accreditation and unannounced visits.
We’ve gathered useful information and official resources to help you understand the reforms and what they mean for residents, clients and families.
Learn about the key changes and goals of the new Aged Care Act, designed to better protect and support older Australians.
Discover how the new Strengthened Quality Standards will lift the quality of aged care services and ensure safer, better care.
Understand the new Statement of Rights, which clearly sets out the rights of older people receiving aged care services.
Find out how a new single assessment system will make accessing aged care services simpler and more consistent.
Learn about upcoming changes to Support at Home pricing and what they mean for the cost of in-home aged care services.
The goal of senior care is to help elderly individuals maintain their dignity and independence while ensuring they receive the attention and respect they deserve. Whether provided at home or in a care effective senior care is built on patience and a deep understanding
Our goal is to create a safe comfortable and welcoming environment where seniors can enjoy their days with dignity purpose and a strong sense of experienced caregivers tailored support plans and engaging daily activities
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Registering to vote or updating your voter information is the official process that ensures you are eligible to participate in elections and that your personal details are accurate in the voter rolls. This process typically requires providing proof of identity, residency, and age. It can be done online, in person, or by mail, depending on your local election authority. Updating your information is important if you move, change your name, or need to modify party affiliation, as it ensures you receive the correct ballot and can vote without issues. Always verify your registration status after submission to confirm your eligibility.
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